FAQ
Q: Do we need to meet face-to-face in order to do a Splainer?
A: No, we can easily work via FTP, and have done so in the past with clients. We're happy to meet face-to-face with you if you're located within the greater Seattle area. We'd be glad to arrange a Skype or Sightspeed virtual meet up with our out-of-(Washington)State clients. 
Q: What's the turnaround time for a Splainers marketing movie?
A: Turnaround times hinge on one crucial date: when the initial deposit or down payment is received. Down payment secures your spot in the production schedule. Please contact us for current turnaround times, as they vary depending on current production load.
Q: What can I expect in the script-writing phase?
A: First we'll have a detailed discussion about your Splainers project. We'll need to know your goals, visions and key communication points up front in order to be most effective down the line. Our goal is to present you with an initial script within a few weeks after reaching an agreement to do a Splainers marketing movie. Remember, we want you to be satisfied with the final script, and you will need to sign off on the script before we begin production. Any changes to the script after signoff may result in additional fees.
Q: Can I request custom 3D modeling?
A: Certainly, we can model most anything you see in the "real" world here at our Splainers studio, but super-detailed 3D modeling (like re-creating a working product) is charged at an hourly rate to be discussed in our agreement. There are a variety of high-end 3D models available for purchase to use in your Splainer video as well, so if you want your Splainers character to travel to a realistic looking Paris and present your product, service or Big Idea, then... let us know and we'll work to procure Paris for you. Pretty cool, eh?
Q: How does payment work?
A: We require payment for the first minute of the video for us to get started. The final payment is due before delivery of the final high-resolution Splainers marketing movie.
Q: Why do you call them "movies"?
A: All splainers marketing movies have story lines or a narrative that drives our characters' interest in your Big Idea. We use "virtual" camera techniques very similar to what you'd see on a major motion picture set (with pans and sweeps and dollys and simulated crane shots, etc.), only ours are virtual and therefore supremely cost effective.
Q: What are the different formats available for final delivery for a Splainers marketing movie?
A: We most often deliver the final product in the very popular Flash (.flv or .swf) format. But we can deliver a Splainer video in the format of your choice, from popular HD formats to QuickTime .mov files to Microsoft .avi files... please just be specific as to where you plan to run your Splainers marketing move, so we can make adjustments early in the process.
Q: Is there a price break for ordering multiple Splainers marketing movies?
A: Absolutely, call us to discuss!
